How do I know if I am registered for the one-time Free phone case upgrade?
No action is required to register for free phone case upgrade. The system is going to record all backers. When you are upgrading your phone, let us know your Kickstarter email and you will be eligible to receive the upgrade. In addition to the phone case, the corresponding ProLens adapter will also be provided. The lens will then be compatible with your upgraded phone.
Last updated: June 11, 2019 08:45
How do I know my Backer Number?
After backing this campaign, there will be an email sent over to the registered email. In that email, the Backer Number is notified.
Last updated: June 11, 2019 09:02
I am looking for a pouch that can hold and protect my lens. Is there a suitable accessory?
In post campaign survey (via BackerKit), there will be 2-slot ProLens pouch and 5-slot ProLens pouch available as add-on. Same with other products, it comes with highly discounted price that is exclusive for backers.
Last updated: June 11, 2019 09:02
I have $10 credit from voting on gold or black. How can I use it?
In post campaign survey (via BackerKit), we will gather shipping details and add-on products needed. The $10 credit can be used when acquiring additional products at that time.
Last updated: June 11, 2019 09:06
More questions? Reach out on Kickstarter!
Please contact the project creators directly on Kickstarter (to contact the creator, click on the “Created by” link at the top of their campaign page, then scroll down to the bottom of the creator info and click “contact me”).
Last updated: August 21, 2019 09:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.